BCD TRAVEL CLIENT TESTIMONIAL
From A to Z, CSC strategizes domain centralization
After recognizing the fragmented BCD Travel domain management process, David was tasked with spearheading the centralization of domain management across multiple departments. One of his many accomplishments thus far is bringing together separate groups of stakeholders to seamlessly consolidate their overall domain management strategy.
“Whenever I’ve asked for documentation for purchasing a new domain, or local agent support, there’s always been a solution from CSC,” says Arce.
CSC manages online brand protection strategies
BCD Travel recently added a new Brand Protection service from CSC, Internet Monitoring plus analyst hours. Previously, it didn’t have monitoring or any automated tools to help identify threats to its brand. Arce said it was relying on word of mouth to implement remedies, for example, “hey, we found this URL on the internet” or “we found this copy of your website.” Because of CSC, it’s evolved into a proactive approach to tackle fraudulent sites before they can cause harm—just last year, the team found two websites impersonating BCD Travel through internet monitoring.
BCD Travel uses CSC for brand protection and domain management
CSC spoke with David Arce, global webmaster at BCD Travel, whose role grew from managing the global domain inventory of bcdtravel.com to being responsible for the overall architecture of its public-facing websites, strategizing, identifying, and implementing technology to mitigate risk from brand threats and impersonation.
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DOWNLOAD THE PDFSecurity is also increasingly more critical every day. Cybercriminals manufacture new threats as quickly as innovative technologies emerge, and it is often difficult to see the full picture of brand threats if there is no monitoring service in place to identify threats in real time.
Some of the benefits for BCD working with CSC is a new understanding of the array of services offered—that there is an enterprise-class, security-focused company that can protect brands online—backed by proprietary solutions and real people behind unmatched customer service.
“Once a month, I check our results, which are 12 times more than the year before. The results that you can see from the tool are—well—amazing,” says Arce. “CSC having our back whenever we’ve encountered a threat has provided incredible peace of mind since we know we can rely on follow-up action to be taken. The success rate from the Enforcement Team has been incredibly positive; that really adds up to stellar service.”
Clients recommend CSC
“CSC has always been on point and helpful for the team. The level of support BCD Travel has been receiving for so many years has always been exceptional. Having a specific person dedicated to our account—that we can rely on—has always been a wonderful experience,” says Arce.
Arce continues, “Previously it was just me against the world when I was hired to manage our global domain inventory. Having CSC on my side is immensely helpful. I feel that I can always count on CSC to help.”
CSC’s 24x7x365 support desk is always available to respond to issues in the moment. “CSC is everywhere,” says Arce. “If BCD Travel is starting a new business in a country I’ve never heard of, or I need documentation for purchasing a new domain, there has always been a solution from CSC—having a global footprint makes me feel really comfortable.”